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Dynamics 365 Customer Service
CopilotAIAI-powered Service, Recognized by Industry Leaders
Microsoft, recognized as a Leader in The Forrester Wave\u2122: Customer Service Solutions, Q1 2026, delivers this future through Dynamics 365 Customer Service, where AI agents, Copilot, and unified data work together to improve every customer experience.
Bridge the Gap Between Complex Service Demands & Seamless Resolution
Focus on delivering exceptional service on any channel while giving agents more time for strategic work.
Your agents shouldn't be doing manual work all day. Let Dynamics 365 Customer Service handle routine workflows so they can focus on what really matters.
Reduce Service Rep Workload
- Copilot helps diagnose issues and draft responses
- AI improves support with insights and knowledge
- Portals enable agent collaboration and sharing
Enable Smarter Self-Service
- AI chatbots resolve issues instantly
- AI IVR delivers human-like support
- Automate requests for faster service
Optimize Service Operations
- AI dashboard for insights, KPIs, performance
- Find trends, gaps, and improvement opportunities
- Automate work with 1,000+ flows and connectors
Meet Customers on Their Preferred Channels
- Support customers across all digital channels
- Real-time AI translation for global support
- Route customers based on need and sentiment
AI Agents Built Into Dynamics 365 Customer Service
AI agents in Dynamics 365 Customer Service help resolve issues faster and build long-term loyalty by staying updated with customer intent, knowledge, and quality insights.
Case Management Agent
Automates case handling to reduce resolution time and free service reps from manual work.
Customer Knowledge Management Agent
Keeps knowledge articles updated by extracting insights from cases and service interactions.
Customer Intent Agent
Identifies customer intent across channels to enable smarter, always-on self-service.
Quality Evaluation Agent
Monitors service quality across agent and self-service interactions to ensure consistent customer experiences.
Choosing the Right Partner Can Change Customer Service Outcomes
As a Dynamics 365 Customer Service partner, Netsmartz helps you implement, integrate, automate, and scale with precision. We don't just go live; we stay by your side to ensure your technology delivers exceptional customer care.
Our Services
Why Netsmartz
Proven Delivery
Hundreds of successful projects mean fewer surprises and more predictable outcomes.
Deep ERP Expertise
26+ years of experience helping you modernize without losing critical business logic.
Local & Industry Knowledge
Align Business Central to regional rules and industry workflows, not generic templates.
Training & Ongoing Support
Practical training and expert support to drive adoption and protect your day-to-day operations.
Transparent Pricing
Clear, upfront costs that help you plan budgets and avoid unexpected fees.
Proven Delivery
Hundreds of successful projects mean fewer surprises and more predictable outcomes.
Deep ERP Expertise
26+ years of experience helping you modernize without losing critical business logic.
Local & Industry Knowledge
Align Business Central to regional rules and industry workflows, not generic templates.
Training & Ongoing Support
Practical training and expert support to drive adoption and protect your day-to-day operations.
Transparent Pricing
Clear, upfront costs that help you plan budgets and avoid unexpected fees.
Have Questions? Let’s Work Through Them.
Bring your challenges around support, automation, and AI. We’ll walk you through how Dynamics 365 Customer Service can help solve them.
Book a Personalized DemoFrequently Asked Questions
Let's Discuss Your Growth Strategy
Let's discuss how we can help you accelerate growth, improve efficiency, and drive real business outcomes.