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Expert Q&A
Leveraging Generative AI for Business Efficiency, Effectiveness & Much More
Rishni Ratnam July 25, 2023
Discover the key steps and considerations for businesses to implement generative AI techniques for efficiency gains.
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Contact UsAbout Rishni Ratnam
Rishni Ratnam is a veteran operator and thought-leader whose work has shaped how modern teams think about leveraging generative ai for business efficiency, effectiveness & much more. In this conversation, they unpack the frameworks and field-tested lessons behind their most recent work.
1.What are the most important trends reshaping the space you work in?
The conversations Im having with operators this year all orbit around the same three forces: AI that actually ships, data pipelines that teams can trust, and the cultural work required to make those two stick. Everything else is a consequence of how a team answers those three questions.
2.What advice would you give to a founder just getting started?
Narrow your ICP ruthlessly, then over-invest in the first twenty people who sign on. They become your evidence, your referrals, and often the beta-testers for your second product. Breadth comes later — depth wins the first two years.
3.Where is AI genuinely moving the needle for your clients today?
The highest-ROI AI work we see is the least glamorous: automating a single internal workflow that a human was doing twenty-plus times a day. Once that ships, the org builds confidence in the pattern and the bigger, customer-facing bets become a much easier conversation.
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